| Office of the Chairman |
- Implements resolutions of the Board of Directors’ meeting and oversees the Company’s operation
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| Office of the CEO |
- Responsible for the planning, execution, control, and management of the Company’s annual objectives and business strategies
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| Office of Auditing |
- Provide assistance to the Board of Directors and management department responsible for the inspection and evaluation of the design and implementation of the internal control system, measurement of operational effectiveness and efficiency, and providing timely suggestions for improvement so as to ensure the internal control system functions effectively and to assist the Board and management department in fulfilling their responsibilities
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| New Product Strategy Center |
- Monitor and analyze new product trend
- Integrate and plan new product strategy
- Development planning and tracking management of Japanese product
- Agency distribution, omnichannel planning, and sale of network equipment
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| Occupational Safety and Health Office |
- Responsible for the management of occupational safety and health
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| Office of the CFO |
- Responsible for planning and managing financial and accounting system and objectives
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| Financial Division |
- Responsible for the planning and management of funding, investment, and foreign exchange
- Responsible for various stock affairs and investor relationship maintenance
- Risk management, corporate governance, and promotion of CSR
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| Accounting Division |
- Responsible for the planning and managing financial accounting, taxes, and operational accounting
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| Human Resource Management Division |
- Responsible for managing human resource and planning training and career development
- Coordinate employee relationship and plan welfare affairs
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| Legal Affairs Division |
- Responsible for maintaining and managing patents and trademarks; investigating credit records and processing and managing legal matters
- Ethical operation dedicated unit
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| General Service Department |
- Responsible for maintaining work environment and making procurement of office equipment and supplies
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| Construction Department |
- Responsible for management and planning of retail store renovation projects and project quality control
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| Information Technology and Development Division |
- Responsible for the process planning and establishment of operating system
- Perform assessment of information security, system stability, and risk
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| Retail Business Division |
- Responsible for setting operating policies, operations management, planning of business activities, execution of promotional events, and performance management for all retail stores including direct stores/ retail counters at telecom offices/ Chunghwa Telecom authorized stores
- Plan and execute marketing events and promotions
- Establish and adjust operational policies for retail stores and reviewing the execution quality
- Plan training of professional skills for the retail store personnel
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| E-Commerce Channel Business Division |
- Responsible for the strategic planning, business development, and operation management of e-commerce
- Planning of digital marketing and business innovation development
- Responsible for the e-commerce cash flows and logistics planning/management/reconciliation for delivery and returns by suppliers and analysis and handling of customer problems
- Trading order of e-commerce platform/Management and operation of operating service support
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| Marketing Division |
- Responsible for business and overall channel marketing activity planning and coordination
- Responsible for brand and advertising marketing event planning and coordination
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| Customer Service Department |
- Responsible for handling customer complaints, communicating with all units, and reporting problems
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| Product Division & Business Planning Office |
- Product Division: Sourcing, procurement, and sales planning for ICT, appliances, and peripherals.
- Business Planning Office: Organizational strategy, KPI management, risk control, and process optimization.
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| Channel Business Division |
- Responsible for promotions of dealership system, cross industry collaboration, special projects, Chunghwa Telecom’s mobile numbers and customers development business promotion
- Plan and execute annual marketing events and promotions
- Establish distribution website, conduct business on the platform, plan strategies, and develop business
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| Customer Service Division |
- Responsible for after-sales service and management of the service centers nationwide
- Provide after-sales service for all products and implement management of the Apple and Samsung authorized service centers
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| Networking System Solution Department |
- The Networking System Solution Dept. is responsible for integrating and promoting Senao’s agency and proprietary network communication products. It covers enterprise-level, consumer-grade, and IoT applications, providing end-to-end solutions from equipment selection and infrastructure planning to cloud management. The division serves distributors, system integrators (SIs), medium to large enterprises, and designated project and tender-based channels.
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| Logistics Department |
- Responsible for the planning and execution of warehousing, processing, logistics, and delivery of products
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| Sakuyo Business Div. |
- R&D and Supply Chain Integration
- Brand Commercialization and Sales Network Development
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