| Office of the Chairman |
- Implements resolutions of the Board of Directors’ meeting and oversees the Company’s operation
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| Office of the CEO |
- Responsible for the planning, execution, control, and management of the Company’s annual objectives and business strategies
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| Office of Auditing |
- Provide assistance to the Board of Directors and management department responsible for the inspection and evaluation of the design and implementation of the internal control system, measurement of operational effectiveness and efficiency, and providing timely suggestions for improvement so as to ensure the internal control system functions effectively and to assist the Board and management department in fulfilling their responsibilities
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| Office of Business Planning |
- Provide assistance to company organization planning and important business objective setting, control, and analysis, and evaluate the feasibility of new business development and implement corporate risk management and process improvement
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| New Product Strategy Center |
- Monitor and analyze new product trend
- Integrate and plan new product strategy
- Development planning and tracking management of Japanese product
- Agency distribution, omnichannel planning, and sale of network equipment
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| Occupational Safety and Health Office |
- Responsible for the management of occupational safety and health
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| Office of the CFO |
- Responsible for planning and managing financial and accounting system and objectives
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| Financial Division |
- Responsible for the planning and management of funding, investment, and foreign exchange
- Responsible for various stock affairs and investor relationship maintenance
- Risk management, corporate governance, and promotion of CSR
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| Accounting Division |
- Responsible for the planning and managing financial accounting, taxes, and operational accounting
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| Business Management Division |
- Assistance in planning, developing, and implementing the strategies of the Company to ensure that the organization can adapt to changes under different market conditions and maintain competitive advantages
- Dedicated to improving internal processes and operating modes of the organization to enhance operating efficiency and benefit, including optimization of sales processes, reduction of procurement costs, and increase resource utilization rate
- Responsible for supervising the actual implementation status of the organization and conduct performance evaluation and monitoring to ensure that the organization can achieve defined goals and indicators and adjust strategies and plans to achieve results as planned
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| Human Resource Management Division |
- Responsible for managing human resource and planning training and career development
- Coordinate employee relationship and plan welfare affairs
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| Legal Affairs Division |
- Responsible for maintaining and managing patents and trademarks; investigating credit records and processing and managing legal matters
- Ethical operation dedicated unit
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| General Service Department |
- Responsible for maintaining work environment and making procurement of office equipment and supplies
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| Construction Department |
- Responsible for management and planning of retail store renovation projects and project quality control
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| Logistics Department |
- Responsible for the planning and execution of warehousing, processing, logistics, and delivery of products
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| Information Technology and Development Division |
- Responsible for the process planning and establishment of operating system
- Perform assessment of information security, system stability, and risk
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| Retail Business Division |
- Responsible for setting operating policies, operations management, planning of business activities, execution of promotional events, and performance management for all retail stores including direct stores/ retail counters at telecom offices/ Chunghwa Telecom authorized stores
- Plan and execute marketing events and promotions
- Establish and adjust operational policies for retail stores and reviewing the execution quality
- Plan training of professional skills for the retail store personnel
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| Channel Business Division |
- Responsible for promotions of dealership system, cross industry collaboration, special projects, Chunghwa Telecom’s mobile numbers and customers development business promotion
- Plan and execute annual marketing events and promotions
- Establish distribution website, conduct business on the platform, plan strategies, and develop business
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| Digital Channel Development Division |
- Responsible for the strategic planning, business development, and operation management of e-commerce
- Planning of digital marketing and business innovation development
- Responsible for the e-commerce cash flows and logistics planning/management/reconciliation for delivery and returns by suppliers and analysis and handling of customer problems
- Trading order of e-commerce platform/Management and operation of operating service support
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| Marketing Division |
- Responsible for business and overall channel marketing activity planning and coordination
- Responsible for brand and advertising marketing event planning and coordination
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| Mobile Products Division |
- Responsible for communication/Tablet products development and introduction, procurement, marketing communications, and sales promotion
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| Home Appliances and Digital Products Division |
- Responsible for introduction, procurement, sales, and marketing of home appliances
- Responsible for introduction, procurement, sales, and marketing of information products
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| Accessory Division |
- Responsible for introduction, procurement, sales, and marketing of accessory products
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| Life and Health Products Division |
- Responsible for introduction, procurement, sales, and marketing of life and health supplements products
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| Customer Service Division |
- Responsible for after-sales service and management of the service centers nationwide
- Provide after-sales service for all products and implement management of the Apple and Samsung authorized service centers
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| Customer Service Department |
- Responsible for handling customer complaints, communicating with all units, and reporting problems
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