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Social Responsibility

Senao International Co., Ltd.

2023 Sustainability Report

Welcome to read the seventh sustainability report (ESG Report) issued by Senao International Co., Ltd. (stock code: 2450, hereinafter referred to as Senao International or us). This report aims to let the public and all stakeholders who care about us understand our commitments and actions in response to sustainability issues in 2024, as well as the investment and results of related actions.

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Sustainable Development Policy

To realize our vision and goals for sustainable development, we formulated the "Guidelines for Corporate Social Responsibility" in 2017, which was approved by the Board of Directors. In 2018, we established the CSR Committee and published our first "Corporate Social Responsibility Report" with assurance by SGS, marking the establishment of a systematic sustainability management framework.

We strive to create shared value for our stakeholders through comprehensive management and mechanisms. In addition to promoting financial and economic development, we are committed to fulfilling our responsibilities as a corporate citizen by actively engaging in environmental protection, social inclusivity, and cultural heritage preservation. We believe in the importance of integrating these aspects into our business practices to contribute positively to society and fulfill our corporate social responsibilities.


    • Enhance corporate governance, seek stable business operation
    • Comply with the code of conduct, and implement ethical management
    • Commitment in environment protection and energy saving, achieve environmental sustainability
    • Maintain customer interests, and protect information security
    • Emphasize employee human rights, establish sound workplace
    • Expand social participation, strengthen charity and public welfare
Sustainable Management

The ESG Committee of Senao International is composed of top management (Chairman and Board members) as steering members, with senior executives responsible for the operation of sub-committees. They are responsible for formulating relevant policies, action plans, and engaging in discussions and decision-making on ESG issues.

The Board of Directors serves as the highest governing body overseeing the company's sustainable development/ESG issues. The Board of Directors delegates the authority to senior management to consider the results of sustainable development implementation, future work plans, review of sustainability reports, and urge the promotion of sustainable strategies on a regular basis (once a year) and report the status to the Board of Directors. Through this, the Board monitors and reviews the progress of the ESG Committee and urges the management team to make adjustments in a timely manner.

In terms of implementation, the ESG Secretariat is responsible for interdepartmental coordination and supervising the completion of the annual ESG action plan by each team. In addition, to respond to the wide range of stakeholders, we prepare and publish an annual sustainability report through a transparent and honest mechanism, and report the annual ESG performance to the Board of Directors on a regular basis (once a year), with the Board of Directors supervising and reviewing the annual ESG performance results.

In 2023, Senao International's Board of Directors reviewed and approved the Sustainable Development Best Practice Principles, the Greenhouse Gas Inventory, and the ESG Project.

In order to effectively implement the ESG action plan and improve the quality of disclosure of sustainability reports, we have established an ESG Secretariat under the ESG Committee, which is responsible for proposing and implementing sustainability policies, systems or related management guidelines and specific promotion plans, as well as issuing annual sustainability reports to address the concerns of stakeholders. CSR related matters are handled by senior management authorized by the board, and reported to the board of directors on an annual basis (once a year).

The ESG Secretariat convenes cross-departmental teams annually to discuss and respond to issues of concern raised by stakeholders. Currently, the focus is primarily on discussing the corporate governance evaluation indicators announced by competent authorities each year, and mainly revolve around addressing the indicators that have been revised or newly introduced and engaging with stakeholders regarding these indicators.

In the future, the cross-department ESG team will perform subsequent action plan promotion, review, follow-up and improvement works according to the strategies established by the Committee and based on the profession and responsibility allocation of each team, thereby ensuring that each ESG action plan can be implemented successfully. We also achieve effective communication with all stakeholders through the annual preparation, disclosure and publication of ESG report. Senao International ESG Team main functions and responsibilities are as shown in the following table.

Team Function Description
Employee Care
  • Provide safe, harmonic and healthy working environment
  • Protect the rights and interests of employees, and the complaint mechanism
  • Maintain excellent labor–management relationship, provide training plans for professional skills
  • Maintain overall remuneration competitiveness, and complete employee retirement mechanism
Environmental Sustainability
  • Integrate company’s internal environmental protection related measures, and periodically track the result of each project
  • Ensure compliance with environmental laws, and implement relevant control and preventive measures
  • Monitor international new environmental issues, and update internal eco-friendly methods
  • Reduce waste output
Customer Relationship
  • Protect the rights and interests of consumers, and establish prompt and effective communication channel
  • Provide energy-saving and eco-friendly service process to consumers
  • Rigorously control the use of personal data of customers and implement encryption mechanism
Product Liability
  • Ensure product labeling and use instructions comply with regulatory requirements
  • Collaborate with local suppliers, and establish stable sustainable supply chain
Social Participation
  • Actively respond to social welfare events, and organize relevant social participation projects
Corporate Governance
  • Promote sustainable supply chain management
  • Ensure the transparency of ESG information for the benefit of investors and stakeholders
  • Assessing the company's operational risks and formulating risk management policies and countermeasures
Information security


Friendly Customer Service
Human Resource Structure
Environmental Sustainability

 

Social Common Good

 

Verification Declaration

 

Climate-related Disclosures for Companies Listed in the TWSE

 

Promotion of sustainable development

 

 

 

 


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