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Stakeholder

According to the six main principles specified in the AA1000 SES:2015 “Stakeholder Engagement Standard (SES)”, referring to the stakeholder responsibility, influence, relationship, reliance, representativeness and policy context, we have identified our key stakeholders, including employees, suppliers, consumers, shareholders/investors, competent authority, and community, in order to be used as the issue information source for the subsequent material topic determination and discussion.

We interact and engage with stakeholders through diverse interfaces and channels, in order to understand the expectations and demands of stakeholders, and also collect and evaluate feedback comments, in order to use such information as the reference for the establishment of sustainability issues and promotion of plans.

For the topics concerned by key stakeholders, we have established the corresponding communication channel in order to respond promptly. he situation is reported to the board regularly (once per year).

Stakeholder Objectives of Engagement Channels for Engagement Frequency of Engagement

2023 Topic of Concern

2022 Engagement results
Shareholders/ Investors Shareholders/investors are the ones holding the company shares, and we shall be responsible and provide response to their feedbacks.

Investor direct contact line

Investor Conference

Senior Assistant Vice President Chia-Chi Chen

(02)2218-3588
Investor@senao.com.tw

Timely

4 times/year
  • Market Presence
  • Anti-competitive Behavior
  • Emissions
  • A total of 37 pieces of material information were released in both Mandarin and English
  • Four investor conferences were held
Employees Employees are the key to the sustainable operation, and the driving force for continuous growth.

E-mail

Telephone direct line

Labor–management negotiation meeting

Employees’ report or complaint to Senao International’s Board of Directors: auditing@senao.com.tw

Chairman’s email: senaovoice@senao.com.tw

Timely

Irregularly
  • Market Presence
  • Labor–management relationship
  • Training and Education
  • Employee Diversity and Equal Opportunity
  • two internal announcements about employee well-being and health seminars.
  • Employee training totaled 70,700.53 hours
  • There was a total of four times at the Huaya Factory
Consumers Consumer demands and purchase choice are the key to our service and business model innovative development.

Customer service direct line

Customer Service Division
Customer service direct line: 0800-050-868 Timely
  • Marketing and Labeling
  • Customer Privacy
  • There were 312 cases related to personal data issues.
  • A total of 43 customer complaints were handled.
Community We aim to return to the society via the accumulated outcome from our core business, in order to achieve great future. Public welfare events

Senao Technical and Cultural Foundation

(02)2218-3588#1560-1563

taiwansenaoorg@senaoorg.org.tw
Irregularly
  • Emission
  • The Senao Technical and Cultural Foundation is dedicated to social engagement, having made 105 submissions for a daily life recording competition, 149 for a hometown documentary competition, conducted 240 education training sessions for all ages, donated 364 units (250C.C) of blood, and attracted 500 participants to a Sustainable Living Day event.
Competent Authority All our products, services and relevant business sale actions are inspected and monitored by the competent authority. Official letters An official document sending and receiving system Irregularly
  • Anti-competitive Behavior
  • Emissions
  • Labor–management relationship
  • Marketing and Labeling
  • Customer Privacy
  • Amended operating procedures in compliance with the competent authority’s latest regulations
  • Participated in seminars organized by competent authorities
  • Cooperated with competent authorities’ supervision and audits
Suppliers Our service system relies on the stable and high quality support of suppliers.

E-mail

Telephone direct line

Field visit

Kuang-Yu Cheng

(02)2218-3588#1639

Timely

1 time/ month
  • Anti-competitive Behavior
  • Training and Education
  • Employee Diversity and Equal Opportunity
  • Marketing and Labeling
  • Ensured two-way communication with suppliers on product quality
  • Participated in suppliers’ new product launch events
Implementation of supplier management policy and applicable regulations

The Company’s supplier management policy aims to establish a supplier management mechanism to ensure that suppliers implement sustainable development principles and ethical standards in respect of quality, cost, delivery, and service quality, thereby working together to build a supply chain that moves toward sustainable development and emphasizes environmental protection, safety and health, labor rights, and ethical standards

● Key points of supplier management

◆   Working with suppliers whose sources are unknown and do not have legal licenses is strictly prohibited; we do not support or use metals from armed conflicts or illegal mining. 

◆   We share the responsibilities for environmental protection, labor rights, health and safety, ethics, as well as company management mechanisms and systems with suppliers, and require them to sign the Senao Group Supplier Ethical Transaction and Integrity Commitment formulated by the Company. 

◆   Green procurement: We promote the Company’s green procurement concept for the purpose of sustainable development and encourage suppliers to provide eco-friendly products and services at competitive and reasonable prices to reduce the impact on the environment. 

◆   Local procurement: We adhere to the principles of local development and local supply, actively work with local suppliers and engage in local procurement for timely and appropriate procurement, reduce management and operating costs, and reduce greenhouse gas emissions from long-distance shipping, to create local jobs and economic prosperity.

● Supplier’s specific actions

◆   New supplier evaluation and selection: When selecting new suppliers, we survey candidates, including review of written materials and on-site inspections to understand their business operations; for example, qualified suppliers should obtain a valid registration certificate issued by the government). 

◆   Supplier evaluation management: We regularly evaluate our existing suppliers, including but are not limited to environmental protection (such as environmental labels or energy conservation and carbon reduction), occupational safety and health (such as safety control or public security and disaster prevention), labor rights (such as ban on conflict minerals, sexual harassment prevention, and no forced labor). 

◆   Supplier coaching and training: We audit suppliers’ actions in environmental protection, occupational safety and health, or labor rights from time to time.

● Supplier evaluation

◆ To ensure that suppliers’ conduct is in compliance with the Company’s commitment to sustainable development, suppliers, with whom we regularly work, and whose annual transactions with the Company reach NT$30 million or more should receive a supplier evaluation per year. The evaluation indicators are handled based on each unit’s supplier selection procedures, including but not limited to environmental protection, occupational safety and health, and labor rights. We complete a summary of annual supplier evaluation results before the first quarter of each year and submit it to the responsible unit.

● Supplier evaluation results

Supplier rating and countermeasures
100 ~ 80 79 ~ 60 Below 59
A B C
Excellent supplier Qualified supplier Disqualified supplier
Annual evaluation results
Year 2024
A 98%
B 2%
C 0%
Hotline of Stakeholder

In order to place emphasis on the stakeholders’ interests, the Company has set up a special hotline as follows:

Contact: Manager Ta-Wei Chueh

Tel: 02-2218-3588 ext. 1550

Email: legal@senao.com.tw

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